Refund Policy for Student Online Fee Payment
1. General Policy
All online fee payments made through our website/payment gateway are governed by this Refund Policy. By making a payment, students/parents acknowledge and accept the terms stated below.

2. Non-Refundable Fees
Following fees paid by students are non-refundable, under any circumstances.

• Admission/Registration fees
• Application/Processing charges
• Exam fees
• Assessment fees
• Late fees
• Convenience charges levied by the payment gateway

3. Refundable Fees (If Applicable)
Refunds are considered only under the following conditions:
a. Duplicate/Multiple Payments
If the student is charged more than once for the same transaction, the excess amount will be refunded.

b. Technical Payment Failure
If the payment was deducted but not updated in the student account due to technical issues, the amount will be refunded.

4. Refund Process
If eligible, a refund request must be submitted to the institution’s support team with the following:

• Student Name
• Admission/Registration Number
• Transaction ID
• Payment Date
• Amount Paid
• Screenshot of payment confirmation

Once verified, refunds will be processed.

5. Refund Timeline

• Approved refunds will be processed within 7–14 working days.
• The amount will be refunded to the original payment method only.
• The institution is not responsible for delays caused by the bank/payment gateway.

6. No Cash Refunds
All refunds are processed digitally only through the same mode of payment (Bank/UPI/Card/Net Banking).
The institution does not issue cash or cheque refunds.

7. Payment Gateway Charges

• Convenience fees, service charges, or payment gateway fees are non-refundable.
• Only the basic fee amount (without the gateway charges) will be refunded if eligible.

8. Contact for Refund Support
For any refund-related queries, students/parents may contact:
Support Team

Email: info@bharatsevaksamaj.org